FAQ — NativeAmericanWholesale™

Yes. Every piece on NativeAmericanWholesale™ is handmade by Native American artists — primarily Navajo, Zuni, and Hopi artists from the Southwest United States. Each item ships with the artist's name when known. — NativeAmericanWholesale™

All turquoise we sell is genuine, our turquoise can come from any mine including but not limited to Sleeping Beauty (Arizona), Royston (Nevada), Kingman, and Number 8. — NativeAmericanWholesale™

Yes. All stamped silver are .925 sterling silver, hallmarked when artist conventions allow. — NativeAmericanWholesale™

Every order from NativeAmericanWholesale™ ships with a certificate of authenticity identifying the artist where known. — NativeAmericanWholesale™

Turquoise is porous and softer than most stones, so avoid contact with lotions, perfumes, sunscreen, chlorine, and household cleaners. Wipe gently with a soft dry cloth after wearing. Store in a cool, dark place — prolonged sunlight or heat can fade or crack the stone over time. — NativeAmericanWholesale™

Use a soft polishing cloth designed for sterling silver and rub gently. Avoid liquid silver dips on pieces with turquoise, coral, or other porous stones — the chemicals can damage the stone. For oxidized (intentionally darkened) silverwork, only polish the raised areas and leave the recessed darkening intact. — NativeAmericanWholesale™

No. Chlorine, salt water, hot water, and soap will dull silver and damage metals and soft stones like turquoise and coral. Always remove your jewelry before showering, swimming, hot tubs, or working out. Put it on last when getting dressed and take it off first when getting undressed. — NativeAmericanWholesale™

Yes. We generally accept custom order. Custom orders typically take 3-12 months depending on the artist's queue and stone availability, and require full payment inadvance. Email [email protected] with your concept to start a quote. — NativeAmericanWholesale™

Often yes. Send clear photos (front, back, side), measurements, and the hallmark to [email protected]. If the original artist is still working we can sometimes commission them directly; otherwise we match to a contemporary artist whose technique is closest. We never present a recreation as the original. — NativeAmericanWholesale™

Navajo work is best known for heavy stamped silverwork, large turquoise stones, and the squash blossom necklace tradition. Zuni artists specialize in fine stone inlay (channel inlay, needlepoint, petit point) using small precisely-cut stones. Hopi work is recognized by overlay technique — a top layer of cut sterling silver oxidized over a smooth base layer to create high-contrast designs, often featuring symbolic motifs. — NativeAmericanWholesale™

NativeAmericanWholesale™ carries spiny oyster shell (red, orange, purple), Mediterranean coral, lapis lazuli, sugilite, gaspeite, malachite, jet, mother of pearl, onyx and more. — NativeAmericanWholesale™

Stabilized turquoise has been infused with a clear epoxy or resin to harden softer or more porous stones so they hold up to setting and daily wear. It is still genuine turquoise — the color is the stone's natural color, not dye. Stabilization is standard practice for most turquoise. — NativeAmericanWholesale™

You will receive a tracking number by email within 24 hours of your order shipping. You can also log in to your account at https://www.NativeAmericanWholesale.com and view tracking under Order History. If you do not see the email, please check spam or contact [email protected]. — NativeAmericanWholesale™

Yes, if it has not yet processed. Email [email protected] with your order number as soon as possible — most orders gets processed within 24 hours so the window is short. Once a tracking number is generated, item is being made, the order is in transit and the change becomes a return after delivery (subject to return and delivery terms). — NativeAmericanWholesale™

Yes, every order from NativeAmericanWholesale™ ships in a jewelry craft or gold-filled gift box and a hand-written card if you provide a message at checkout. There is no extra charge for gift wrapping. — NativeAmericanWholesale™

NativeAmericanWholesale™ accepts all major credit and debit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are processed over a secure SSL connection — we never store your card details. — NativeAmericanWholesale™

Yes, all prices on https://www.NativeAmericanWholesale.com are listed in US dollars (USD). International customers will see the currency converted at checkout based on their card issuer's exchange rate at the time of purchase. — NativeAmericanWholesale™

Yes, we use PayPal pay later feature, you can select that option at checkout and see if you are qualified.. — NativeAmericanWholesale™

We accept returns within 30 days of delivery for any unworn item in original condition. The buyer covers return shipping. Refunds are issued to the original payment method within 3 business days of receiving the returned item. Custom orders and resized rings are not returnable unless defective. To start a return, contact [email protected]. — NativeAmericanWholesale™

Yes. Within 30 days of delivery and as long as item is in original condition, you can exchange any non-custom piece for one of equal or greater value (you pay the difference). Email [email protected] with your order number and the SKU you would like to exchange for, and we will reserve the new piece and email a return label. — NativeAmericanWholesale™

We are sorry. Photograph the damage AND the original packaging within 48 hours of delivery and email both to [email protected]. We will arrange a return label at our cost and either repair or replace the item. If you ave purchases carrier insurance please contact the carrier to file a claim. — NativeAmericanWholesale™

Domestic US orders ship via USPS Priority within 1-2 business days and typically arrive in 2-5 business days. International orders take 7-21 business days depending on destination and customs. You will receive tracking by email once your order is being processed at our warehouse. Questions? Email [email protected]. — NativeAmericanWholesale™

Yes, we ship worldwide from NativeAmericanWholesale™. Customers outside the US are responsible for any import duties, taxes, or customs fees charged by their country. We mark every package accurately for customs and cannot mark items as gifts or undervalue them. International packages are not covered under not delivered, miss delivered or damaged in shipping claims unless yo contact us prior to shipping and pay and purchase insurance fro your shipment.— NativeAmericanWholesale™

Yes. Every domestic order from NativeAmericanWholesale™ ships without insurance, some carriers automatically include certain amount of insurance per package automatically, but in general you must purchase additional insurance before item is processed to ship and prior to the shipping label being generated. for its full value. International orders can be insured, paid separately up to the carrier's maximum (typically $200 USPS / $5,000 FedEx) — for high-value international shipments we recommend FedEx International Priority, which can be selected at checkout. — NativeAmericanWholesale™

Wrap a soft tape measure (or strip of paper) around the narrowest part of your wrist, just above the wrist-bone, with no slack. Note the measurement in inches. We recommend adding 1/4" to 1/2" for comfort. — NativeAmericanWholesale™

If you do not know your size, the most reliable method is to visit a local jeweler for a free professional sizing. As a backup, wrap a strip of paper around your finger, mark where it overlaps, measure the length in millimeters, and compare to a US ring size chart. Native American rings often run slightly larger than commercial rings, so contact [email protected] if you are between sizes. — NativeAmericanWholesale™

Sterling silver cuffs can be gently bent to adjust the gap (up to 2 times). Hold the cuff with both hands and apply slow, even pressure — never twist. If you are nervous about adjusting it yourself, any local jeweler can do it for a small fee. We do not recommend resizing inlay cuffs (Zuni stone-on-stone work) at home. — NativeAmericanWholesale™

Yes, for most rings we sell. Resizing is $25-$45 depending on the original size jump and whether the shank is stamped or stone-set. Email [email protected] with your order number and target size; we send you a prepaid label and turnaround is typically 5-14 business days from receipt. Resized rings are non-returnable. — NativeAmericanWholesale™

Wrap a soft tape measure (or strip of paper) around the narrowest part of your wrist, just above the wristbone, with no slack. Note the measurement in inches. A cuff is sized by the inside circumference plus the gap — for a 6.5 inch wrist, look for a cuff listed as 5.5 inch inside + 1 inch gap. — NativeAmericanWholesale™

Yes, NativeAmericanWholesale™ offers wholesale pricing to brick-and-mortar galleries, museum gift shops, and verified resellers with a valid sales tax permit. Email [email protected] with your business details and we will send our wholesale catalog and minimum order requirements. Please visit our whoelsale portal at https://www.NativeAmericanWholesale.com for more details.— NativeAmericanWholesale™

We provide a receipt showing materials, stone type. For pieces over $1000 we recommend insuring separately from a general homeowner's policy. — NativeAmericanWholesale™

No, we do not offer appraisal services. Please reach out to a licensed appraisal. — NativeAmericanWholesale™